Refund Policy

This policy explains when a payment for Premium, the subscription of Vanikar LLC (“Vanikar,” “we,” “us,” or “our”), is refunded and how to ask. It is part of our Terms of Service.

1. Where You Bought Premium Matters

In our iOS and Android apps, Premium is sold by the Apple App Store or Google Play, and refunds follow the store’s own policy: Apple at reportaproblem.apple.com, Google under Google Play’s refund policy. We cannot refund a store purchase ourselves.

On the web at play.vanikar.games, Premium is sold by our reseller and merchant of record Paddle.com, and this policy applies.

2. Web Subscriptions

Any charge for a web subscription — the first payment or a renewal — is refunded in full if you ask within 14 days of the charge. After 14 days a charge is not refunded; cancel instead to stop future renewals, and you keep Premium until the paid period ends.

3. How to Ask for a Refund

• Email support@vanikar.games from the email address on your account, with your Paddle receipt or order number; or
• Ask Paddle directly at paddle.net.

Paddle returns the money to the original payment method, usually within 5–10 business days. A refund ends Premium at once, and any Founder price lock with it.

4. Duplicate Payments

If you subscribe on the web while your account already has a live subscription, the duplicate payment is refunded automatically.

5. Your Statutory Rights

Nothing in this policy limits the rights you have as a consumer under the law of the country where you live.

6. Contact

Vanikar LLC
Email: support@vanikar.games
Web: vanikar.games